16 - Automation versus Personalisation
Digital Rapport®October 22, 2019x
00:17:3024.04 MB

16 - Automation versus Personalisation

Today I'm going to be talking about automation versus that personalisation with your customers and clients.  

  • Some of the pros and cons. 
  • When to use what? 
  • How you can go about providing better service. 
  • How using automation and system can help you scale.
  • How you can go about mapping out your processes to then see which system best support your business model. 
  • And some customer support issues and how to resolve them